In the most comprehensive work on the subject published to date, McCabe presents a thorough analysis of internal dispute resolution systems in 78 of the nation's leading nonunion companies. The study's primary focus is on the procedural requirements involved in processing employee complaints for companies desiring to establish or improve internal grievance resolution programs. Three major types of procedures are examined in depth: nonunion grievance arbitration systems, nonunion internal tribunals and peer review systems, and nonunion open-door policies and formal appeal systems. McCabe's organizing precept is the belief that it is always in management's own self interest to recognize the need for sound and equitable nonunion complaint and grievance procedures. Following his analysis of complaint procedures as stipulated in the employee relations manuals of the 78 companies under study, McCabe appraises the effectiveness of these procedures in actual practice. He demonstrates that in order to be successful, each company must tailor an individualized package of dispute resolution techniques to fit its own corporate philosophy of employer-employee relations. A comprehensive literature review and a bibliography for both practitioners and scholars of strategic human resources management complete this definitive study of dispute resolution in nonunion settings.
Careful and systematic planning is essential to the success of your library's technology implementation efforts. This complete, clear, and easy-to-follow guide takes a highly practical, hands-on approach to thoroughly prepare public, academic, school and special libraries to develop and implement a technology plan in the library. Following a foreword from Executive Director of the American Library Association Keith Michael Fiels, authors John M. Cohn and Ann L. Kelsey provide a comprehensive introduction to the key concepts and elements in technology planning and the changing technological landscape affecting today's libraries. There is clear advice to help you best define your plan's scope, purpose and funding requirements, along with step-by-step guidance for developing an effective technology plan - from gathering data and identifying institutional needs, to determining priorities, identifying objectives, outlining costs and writing the actual plan. A five-step model plan is included to provide readers with a start-to-finish example of the development process, and the authors also advise on how to implement the new plan and evaluate its success. The accompanying CD-ROM includes over thirty-five time-saving, sample technology plans and RFPs. Each plan is specifically targeted to public, academic, school, or special libraries, and can be easily replicated or adapted for use in your own institution. An array of figures, checklists, and examples are included throughout the book to help reinforce important concepts, and a comprehensive webliography lists further related resources.
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